FAQs | Umbria Jazz
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FAQs

Tickets

Sales suspended due to a change of venue.

The concert will take place at Teatro del Pavone (instead of Teatro Morlacchi).

Tickets already purchased will remain valid for the new venue and will correspond to the same seat in the same section.

Don’t like the new venue?
You can request a refund until May 4, 2025 to internet@boxol.it.

Umbria Jazz doesn’t deal directly with this issue. You need to contact the ticketing companies of our events. If you purchased your ticket via TicketOne, you can find all the info at this link. If you purchased your ticket via Boxol, please email to internet@boxol.it.

During festivals, tickets are available at the venue’s box office one hour before the doors open.

  • Boxol retail outlets are located throughout Italy: find the nearest outlet here
  • TicketOne retail outlets are located throughout Italy: find the nearest outlet here.

You cannot attend the concerts at the Restaurant Stage (Arena Santa Giuliana) without a ticket for the main stage concerts. Tickets for the only Restaurant Stage (Arena Santa Giuliana) are unavailable. To attend the shows at the Restaurant Stage, you need to hold the tickets for the main stage concerts.

The ticket grants access only to the event indicated on it. Access to the event venues is governed by the terms and conditions established by the organizer, which the partecipant must be aware of, including the possibility of being asked to show a valid ID of the partecipant in the case of a nominative, non-trasferable ticket.

Please email info@umbriajazz.com to have all the information on how to access the events.

Children up to 9 years of age enter for free if they don’t occupy a seat (purchasing a ticket is necessary to occupy a seat).

It is strongly recommended to provide children with approved ear protectors.

Reservations (Jazz Lunch, Apertif, Dinner – Restaurant Arena Santa Giuliana)

📞  +39 335 653 6601
prenotazioni@mencarelligroup.com

The Arena Santa Giuliana Restaurant is reserved for ticket holders attending the concerts at Arena Santa Giuliana.

📍 Via del Sole, 1
📞 +39 075 571 618

📍 Via delle Streghe, 8
📞 +39 075 572 4128

📍 Via Vermiglioli, 3
📞 +39 075 573 2524

📍 Via dei Priori, 38
📞 +39 075 572 1128

Doors

Arena Santa Giuliana – UJ Main Stage
Doors open at 7 pm.

Other venues
Doors open one hour before the concert starts. If the show starts at 9 pm, the doors open at 8 pm.

Festival area: do and don’t

Security personnel will carry out checks: they are here for your safety — please cooperate with them 💛

THE FOLLOWING ITEMS AND BEHAVIORS ARE PROHIBITED WITHIN SHOW AREAS:

  • Bringing in suitcases, strollers, or trolleys

  • Bringing in helmets

  • Bringing bags or backpacks with a capacity greater than 10 liters

  • Bringing spray cans

  • Bringing air horns or stadium horns

  • Bringing or possessing weapons, explosives, fireworks, smoke bombs, knives, stones, flares, chains, or other sharp or cutting objects

  • Bringing alcoholic beverages of any kind

  • Bringing food

  • Bringing or possessing drugs, poisons, harmful substances, or flammable materials

  • Bringing in or selling drinks in cans, glass bottles, or plastic bottles

  • Bringing drones or remote-controlled devices

  • Bringing animals of any kind or size (except service animals for persons with disabilities)

  • Bringing selfie sticks or tripods

  • Bringing tents or sleeping bags

  • Bringing power banks

  • Bringing poles or umbrellas

  • Bringing musical instruments

  • Bringing pens or laser pointers

  • Bringing audio/video recording equipment

  • Bringing professional or semi-professional cameras

  • Bringing video cameras or action cams (e.g., GoPro, etc.)

  • Bringing bicycles, scooters, hoverboards, skateboards, or roller skates

  • Acting in a hostile or violent manner toward security personnel or other attendees

  • Placing objects that obstruct the view of others, interfere with emergency signals, or block emergency exits

  • Engaging in sales or commercial activity without written authorization from the event organizer

  • Defacing, damaging, or tampering in any way with the venue’s structures, infrastructure, or services

  • Climbing on railings, barriers, balustrades, or any areas not accessible to the public

  • Obstructing, lingering on, or moving through access routes, evacuation paths, or emergency exits

Video filming of concerts is strictly forbidden except in the cases specifically authorized by the Umbria Jazz Press Office. Press accreditations do not give implicit authorization for the acquisition of video and audio material and the publication of the said. Partecipant may be subject to audio and video recordings taking place during the event but any unauthorized use of audio and video recording equipment is prohibited.

For safety reasons, you cannot bring food into the concert area. However, you can find a wide range of local products suitable for any dietary requirements in our food & drink area.

Animals

Pets cannot access the Umbria Jazz concert area, except SOLELY for assistance animals.

Refunds

You can request a refund only as expressly permitted by Umbria Jazz.

Refunds are not allowed in the following cases:

  • in case of bad weather if conditions exist for the concert to take place;
  • in case of unexpected circumstances beyond our will (except as expressly permitted by Umbria Jazz);
  • if the ticket holder cannot attend the event: ticket holders can request a name change;
  • if the concert has been postponed but not canceled.

Contacts & Newsletter

Please send an email to info@umbriajazz.com to the attention of Artistic Director Carlo Pagnotta.

If you completed the subscription but still can’t receive our emails, please report the problem to info@umbriajazz.com. Our customer care will help you!

Berklee at Umbria Jazz Clinics

Shop

There are no stores, our merchandise stands are set up only during our festivals (Umbria Jazz, Umbria Jazz Winter).

The Umbria Jazz official merchandising is designed and crafted by Dinamo ADV.
UJ Official Store Now Online – Start Shopping!

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Please submit your application in the ‘Jobs‘ section.

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