FAQs | Umbria Jazz
Skip links

Useful Info

FAQs

Tickets

Due to the cancellation of Tower of Power’s tour, the program of July 16 at the Arena Santa Giuliana, together with Hiromi’s Sonicwonder, will feature Lizz Wright, who was previously scheduled at Teatro Morlacchi.

Tickets for July 16 at the Arena remain valid for the new lineup. Refund requests must be submitted by April 30, 2024.

Tickets purchased for Lizz Wright’s concert (July 15) will be fully refunded.

Change in line up for the 5pm show on July 15, 2024, at the Teatro MorlacchiDanilo Rea will perform in piano solo (replacing Lizz Wright).

Tickets purchased for Lizz Wright’s concert (July 15) will be fully refunded.

Tickets for Danilo Rea’s concert at Teatro Morlacchi (July 15 at 5pm) will be available from March 27, 2024 – 3pm.

Umbria Jazz doesn’t deal directly with this issue. You need to contact the ticketing companies of our events. If you purchased your ticket via TicketOne, you can find all the info at this link. If you purchased your ticket via Boxol, please email to internet@boxol.it.

During festivals, tickets are available at the venue’s box office one hour before the doors open.

  • Boxol retail outlets are located throughout Italy: find the nearest outlet here
  • TicketOne retail outlets are located throughout Italy: find the nearest outlet here.

You cannot attend the concerts at the Lancia Stage (Arena Santa Giuliana) without a ticket for the main stage concerts. Tickets for the only Lancia Stage (Arena Santa Giuliana) are unavailable. To attend the shows at the Lancia Stage, you need to hold the tickets for the main stage concerts.

The ticket grants access only to the event indicated on it. Access to the event venues is governed by the terms and conditions established by the organizer, which the partecipant must be aware of, including the possibility of being asked to show a valid ID of the partecipant in the case of a nominative, non-trasferable ticket.

Please email info@umbriajazz.com to have all the information on how to access the events.

Children up to 9 years of age enter for free if they don’t occupy a seat (purchasing a ticket is necessary to occupy a seat).

Reservations (Jazz Lunch, Apertif, Dinner – Restaurant Arena Santa Giuliana)

Area Food, Snacks & Beverage
Reservations are not required for the food area at Arena Santa Giuliana.
Table access is free.

Arena Santa Giuliana – Restaurant
Reserve a table at the Arena Santa Giuliana Restaurant.
📞 +39 335 6536601
prenotazioni@mencarelligroup.com

Jazz, Aperitif & Dinner

📍 Via del Sole, 1
📞 Info & reservations: +39 075 571 6181

Aperitif: reservation not required.

Jazz Lunch

📍 Via delle Streghe, 8
📞 Reservations: +39 075 572 4128

Jazz Aperitif

📍 Via Vermiglioli, 3
📞 Reservations: +39 075 573 2524

‘Round Midnight

📍 Via dei Priori, 38
📞 Reservations: +39 075 572 1128

Doors

Arena Santa Giuliana – UJ Main Stage
Doors open at 7 pm.

Other venues
Doors open one hour before the concert starts. If the show starts at 9 pm, the doors open at 8 pm.

Festival area: do and don’t

Video filming of concerts is strictly forbidden except in the cases specifically authorized by the Umbria Jazz Press Office. Press accreditations do not give implicit authorization for the acquisition of video and audio material and the publication of the said. Partecipant may be subject to audio and video recordings taking place during the event but any unauthorized use of audio and video recording equipment is prohibited.

For safety reasons, you cannot bring food into the concert area. However, you can find a wide range of local products suitable for any dietary requirements in our food & drink area.

No reservation is required to access the food area at Giardini Carducci. Access is free.

No reservation is required to access the food area at Arena Santa Giuliana. Access is allowed only for ticket holders of the Arena Santa Giuliana concerts.

To access the Arena Santa Giuliana Restaurant, a table reservation is required using the following contacts:

    • Phone: +39 335 6536601
    • Email: prenotazioni@mencarelligroup.com

Access to the Arena Santa Giuliana Restaurant is allowed only for ticket holders of the Arena Santa Giuliana concerts.


To make a reservation at Jazz Lunch, Aperitif, and Dinner venues, please check the “Reservations” section of our FAQs.

Animals

Pets cannot access the Umbria Jazz concert area, except SOLELY for assistance animals.

Refunds

You can request a refund only as expressly permitted by Umbria Jazz.

Refunds are not allowed in the following cases:

  • in case of bad weather if conditions exist for the concert to take place;
  • in case of unexpected circumstances beyond our will (except as expressly permitted by Umbria Jazz);
  • if the ticket holder cannot attend the event: ticket holders can request a name change;
  • if the concert has been postponed but not canceled.

Contacts & Newsletter

Please send an email to info@umbriajazz.com to the attention of Artistic Director Carlo Pagnotta.

If you completed the subscription but still can’t receive our emails, please report the problem to info@umbriajazz.com. Our customer care will help you!

Berklee at Umbria Jazz Clinics

Shop

There are no stores, our merchandise stands are set up only during our festivals (Umbria Jazz, Umbria Jazz Weekend, Umbria Jazz Winter).

The Umbria Jazz official merchandising is designed and crafted by Dinamo ADV.
UJ Official Store Now Online – Start Shopping!

Work with us

Please submit your application in the ‘Jobs‘ section.

Explore
Drag